Rusty Carlo TM_Rusty

Hello

You are likely seeing a fake security warning caused by a malicious or misleading website notification. Clearing your browsing data and resetting site permissions in Chrome on Android will remove it. Please follow the steps below.

How to Clear Browsing Data in Chrome on Android 
-Open Chrome on your Android phone.
-Tap the three dots (⋮) in the upper-right corner.
-Tap History.
-Tap Clear browsing data.
-Set Time range to All time.
-Make sure the following are checked:
-Browsing history
-Cookies and site data
-Cached images and files
-Tap Clear data.

Take note, these warnings are not real virus alerts. Do not tap links, download apps, or call numbers shown in the warning.
 

Hello

Please check the operating system on your Mac. To do this, click the Apple logo in the upper-left corner of your screen, then select About This Mac.

Verify whether your macOS version is one of the unsupported versions listed below:
Monterey (12.0), Big Sur (11.0), Catalina (10.15), Mojave (10.14), High Sierra (10.13), Sierra (10.12), or earlier.
If your Mac is running any of these versions, it means your operating system does not meet the system requirements to update Trend Micro Antivirus for Mac.

If your Mac is running an unsupported version, please upgrade to one of the supported macOS versions below:

• macOS Tahoe (26.0)
• macOS Sequoia (15.0)
• macOS Sonoma (14.0)
• macOS Ventura (13.0)

Hello,

Yes, if you have one subscription, it will be activated automatically. If you have two or more subscriptions, you need to select your preferred subscription to activate protection on your device.

Hi,

If issue persist, please contact our chat support to guide you to complete the set up your Trend Micro Antivirus for Mac here: Chat with Trend Micro Support | Trend Micro Help Center

Hello,

Please follow the steps here: Enable Trend Micro Antivirus System Extension on Your Mac | Trend Micro Help Center and make sure that all Trend Micro extensions are turned on. Also, under Full Disk Access, please ensure that "ICoreServices" is enabled. This step is required to complete the installation of Trend Micro Antivirus for Mac.

Hello,

Get Trend Micro from the App Store

-Open the App Store on your iPhone or iPad.

-Search for Trend Micro Mobile Security.

-Depending on whether you have the app installed:

-If this is your first time downloading the app, tap Get and then Install.

-If you have downloaded the app before, you will see a cloud icon with a downward arrow. Tap the cloud icon to download and install the app again.

-Once the installation is complete, tap Open to launch the app.

-Tick the boxes and tap accept and continue.

-Choose "Already Purchase" or look for "Settings", then tap "Set up an account", then sign-in your Trend Micro account.

Hello,

Thank you for your suggestion. We truly appreciate your feedback and will take it into consideration to help improve the experience in the future.

Hello,

Thank you for reaching out. Please note that we are unable to process refunds beyond 30 days from the original purchase date.

If you would like to discuss this further, you may contact our support teams through the numbers below:

• North America: 1-800-864-6027
• Australia: 1-300-305-289
• New Zealand: 0-800-004-633

You may also refer to the following guide for steps on requesting a refund:

 How to Refund Trend Micro Online Purchases | Trend Micro Help Center

Hello,

Thank you for bringing this to our attention. We’re aware of the issue you’re experiencing, and it has already been escalated to our backend team for further investigation and root cause analysis. Our team is actively working on identifying and resolving the issue. At this time, there’s no additional action needed from you. We’ll keep you informed and provide updates as soon as we receive more information from our backend team. Thank you for your patience and understanding while we work on this.

Hi Matteo, 
 

We would like to clarify that Trend Micro Home products, including Trend Micro Maximum Security, do not include the tm_netsrv component. This process is part of Trend Micro Business solutions, such as Apex One, Worry-Free Business Security, and other enterprise-grade platforms.

If you are reviewing documentation or encountering references to tm_netsrv, please note that these apply only to our business product line and not to any consumer or home editions.

For additional product information and knowledge-base resources, you may visit our official support site:
https://success.trendmicro.com/en-us/

If you have any further questions, we will be happy to assist you.