Rusty Carlo TM_Rusty

Hi,

I apologize for inconvenience that you are experiencing right now. To install properly the Trend Micro Mobile Security for Android please follow this guide: How to Install Trend Micro Mobile Security on Android | Trend Micro Help Center

Hello,

Make sure you don’t have any other VPN apps on your mobile phone and that Trend Micro Mobile Security is updated. You can follow this guide for Web Guard.: Web Guard issues in Mobile Security on iPhone or iPad | Trend Micro Help Center

Hello,

Please uninstall your Trend Micro Mobile Security and follow the instructions below:

Get Trend Micro from the Play Store

1. Open the Play Store app on your Android device.
2. In the search field, type Trend Micro Mobile Security, then tap the search icon (🔍).
3. Tap Install.
4. Wait for the installation to finish, then tap Open.

Review Privacy and Data Collection

1. Read the Privacy and Data Collection notice.
2. If you want to help improve the app, tap I agree to share usage data. (This is optional)
   You can also allow personalized notifications from Trend Micro.
3. Tap Accept and Continue to move forward.

Activate Your Protection

1. Choose how you want to activate your protection:
   • Use an Activation Code – Enter your activation code if you have one.
   • Sign In to Use Existing License – Log in with your Trend Micro Account.

Hi,

I apologize if the answer provided did not fully meet your expectations. To better assist you, please contact us directly through our support chat at the link below: Chat with Trend Micro Support | Trend Micro Help Center. Our team will be happy to provide you with more personalized assistance.

Hello,

You can get Trend Micro VPN available for: Windows | Mac | Android | iOS. Here's the guide how to install on each devices: How to Install Trend Micro VPN | Trend Micro Help Center

Hello, 

I apologize for inconvenience. Our Trend Micro Password Manager will end of support soon here's the full details for end of support of Trend Micro Password Manager: Cannot Renew/Upgrade Trend Micro Password Manager | Trend Micro Help Center. You can find your Trend Micro ID Protection in your Trend Micro account. Just visit account.trendmicro.com, then sign in account. Look for "Download" tab and under "Download" tab, look for Trend Micro ID Protection and click "Get Started" to use Trend Micro ID Protection. Trend Micro ID Protection available for: Chrome | Edge | Android | iOS.

Hello, 

If you purchase the subscription from a store, the activation code is usually printed on your receipt. If you purchase it online, you will receive an order confirmation with an invoice number, and a separate email with the activation code or serial number.

Hello,

We have Trend Micro Mobile Security feature called: "App Stop", you need to deselect the application if you don't want to be stop.

Hi,

Please contact us here: Chat with Trend Micro Support | Trend Micro Help Center. Please click "Agree and Continue", fill out all the information needed. For case number, it's optional then click "Submit" then wait for the representative to assist you with your concern.

Bonjour,Veuillez nous contacter ici : Chat with Trend Micro Support | Trend Micro Help Center. Veuillez cliquer sur « Accepter et continuer », remplir toutes les informations nécessaires. Le numéro de dossier est facultatif, puis cliquez sur « Soumettre » et attendez qu'un représentant vous aide avec votre problème.

Hello,

To renew your subscription or sales concern, please contact our phone support. You just need to press the correct button to reach to our engineer representative.

For Australia: 1-300-305-289.
For New Zealand: 0-800-004-633.
For United States: 1-800-864-6027.