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Hi.

Thank you for reaching out.

To make sure your computer is fully protected, please verify that Trend Micro is successfully installed on your new laptop and that it’s running the latest version. Once installed and up to date, the program will continue to provide real-time protection, updates, and regular security checks automatically.

Hi, 

Thank you for reaching out. 

For your reference, here's a Trend Micro Help Center page that will provide you the step-by-step process on how to cancel the auto renew for your Trend Micro subscription: How to Cancel Trend Micro Auto Renew Subscription | Trend Micro Help Center 

You may be seeing that pink dot or pop‑up due to a browser-specific notification (for example, from Chrome or Edge) or a custom alert on your device, rather than an actual warning coming from the Trend Micro software itself.

To help us verify, could you confirm where the pink notification appears—through the Trend Micro Mobile Security app, or from the Trend Micro system tray icon on Windows?

Hi,

Trend Micro Mobile Security checks your Wi‑Fi network for the following:

• Weak Wi‑Fi encryption (ex: WEP or no password)
• Weak router password
• Public/unknown network risks
• Unsecure router settings (ex: open ports or outdated firmware)

If any of these are detected, it will show a warning.

Here are some tips on how to fix it: 

• Make sure you use WPA3 or WPA2 encryption 
• Change your Wi-Fi password to a strong one
• Update your router firmware 
• Restart your router 
• Rescan the Wi-Fi using Trend Micro Mobile Security 

If the issue still persists, you can contact us through this link: Chat with Trend Micro Support | Trend Micro Help Center

 

Hi,

Thanks for pointing that out — you're correct. If everything works only when Web Guard is off, it usually means there’s another VPN, DNS filter, or network profile on the device causing the conflict, not the Block Trackers setting itself.

On iOS/iPadOS, Web Guard works through a local VPN. If another VPN app, DNS filtering tool, or features like iCloud Private Relay are active at the same time, they can interfere with Web Guard and lead to slow or unstable connections.

Hi there,

Thanks for reaching out!

Trend Micro Apex One and Trend Vision One Security Agents are part of our Business/Enterprise product line. Since this community supports Home & Home Office consumer products, we’re unable to assist with installation or configuration for business solutions here.

For specialized support with installing or managing Apex One or Trend Vision One Security Agents, please contact our Business Support team through this link Business Success | Trend Micro Business Support

They’ll be able to provide the proper guidance and resources for your setup.
If you need help with any Trend Micro Home & Home Office consumer product, feel free to let us know—we’re here to help!

Hi there!

Thanks for reaching out.

While this topic isn’t directly related to Trend Micro products, I’m happy to share some general guidance that might help.

Video translation usually involves three steps: transcription, translation, and output (subtitles or voice-over). Many creators use AI-assisted tools like YouTube’s subtitle editor, Kapwing, or Whisper for transcription, then manually check the translations to preserve meaning and tone. For full voice-over, localization studios or tools like Descript can help.

These aren’t Trend Micro–supported services, but they are commonly used in content creation workflows.
Hope this gives you a good starting point!