TM_Ina

Hi, 

Thanks for reaching out. 

For your reference, “Combo List 115M” usually refers to a large collection of email/password pairs from multiple past breaches, not a single recent incident. It means your email may have appeared in one of those leaked datasets.

Is it phishing?
- If it’s from a trusted security provider, it’s likely a legitimate alert.
- If it has suspicious links, urgency, or asks for info, treat it as phishing.

What to do: 
- Change your passwords (especially reused ones)
- Enable Multi-Factor Authentication (MFA) on your accounts
- Avoid clicking unknown links in the email
- Monitor your accounts for unusual login activity or unauthorized transactions 
- Run a Trend Micro full scan on your device/s. 

Hi there! 

Good move running a full scan. 

If you only clicked the link, the risk is usually low. Still, here’s what to do next:

• ✅ Let the Trend Micro scan finish and clean anything detected
• ✅ Clear your browser cache/cookies
• ✅ Check for unknown downloads or extensions
• ✅ If you entered any info, change your passwords immediately and enable two-factor authentication
• ✅ Monitor your accounts for unusual activity

IMPORTANT: Trend Micro can remove malware, but if personal info was entered, you’ll need to secure your accounts manually.
If you can share whether you downloaded anything or entered details, I can help assess your risk further.

Hi, 

Trend Micro Mobile Security helps protect against email phishing by checking the safety of links and websites rather than reading your email content.

When you tap a link in an email, the app uses Trend Micro’s Web Reputation technology to scan the URL in real time and determine if it’s malicious, fraudulent, or a known phishing site. If a threat is detected, you’ll see a warning so you can avoid opening the link.

In short, it helps keep you safe by blocking or warning against phishing links accessed from emails, while respecting your privacy by not directly scanning email messages themselves. 

Hi, 

This type of pop‑up usually appears for one of the following reasons:
- Your Trend Micro subscription has expired or is close to expiring.
- You’re seeing a fake or misleading pop‑up from a website.
- Another security app or browser extension is generating the alert.

Recommended Steps: 
1. Verify your subscription status
- Open your Trend Micro app
- Go to Account / Subscription Information
- Confirm whether your subscription is active or expired

2. Check if the pop‑up appears in your browser
- If it shows while browsing a website, close the browser
- Avoid clicking any links in the pop‑up
- You may want to clear browser notifications or run a full scan

3. Run a full system scan
- This helps confirm that the alert isn’t being triggered by adware or unwanted programs

Hi,

In general, license credits are managed on your Trend Micro account/console. This means:

- Credits are pooled and can typically be consumed by any eligible Trend Micro service enabled under the same license.
- Each service consumes credits at different rates depending on factors such as the product or protection scope.
- Some services or add‑ons may have specific licensing entitlements or minimum allocations, which can affect how credits are consumed or reserved. 

It’s also important to note that actual credit consumption and availability are determined by what services are activated in your console, along with your specific subscription terms. 

If you can share which Trend Micro products or platform you’re using, the Community may be able to give more product‑specific details.

Hope this helps clarify things!

Hi. 

Folder Shield is blocking PowerShell because it’s trying to create or run a .ps1 script in a protected folder. This is expected behavior—PowerShell is often targeted by malware, so Folder Shield treats it cautiously.

This doesn’t automatically mean it’s malicious. It can be normal if it’s related to a trusted app, Windows task, or software install/update. If you recognize the source process, it’s likely safe.

If you don’t recognize what triggered it, keep it blocked and run a full scan. Only add an exception if you’re sure the script and application are legitimate.

Folder Shield is basically doing its job by alerting you. 

Hi,

Thanks for the suggestion—this is great feedback.

At the moment, there isn’t a dedicated forum for Trend Micro ID Protection, so related discussions are handled in existing security or product forums to keep them supported and visible. Although Password Manager has been discontinued, its forum remains available for legacy support and reference to past discussions.

In the meantime, please continue posting ID Protection questions in the most relevant forum, as our moderators and experts are actively monitoring those areas.

Thanks again for sharing your thoughts!

Hi, 

As of today, Trend Micro has not announced a confirmed release date for a Firefox version of the ID Protection add‑on. Browser extension availability depends on several technical and platform‑specific factors, and Trend Micro typically shares updates once they are ready for official release.

In the meantime, you can use Google Chrome or Microsoft Edge, where the ID Protection extension is fully supported or continue using ID Protection via the Trend Micro desktop/mobile app, where monitoring and alerts remain active regardless of browser.

For your reference, here's the link on how to install Trend Micro ID Protection: 
How to Install Trend Micro ID Protection | Trend Micro Help Center

Hello, 

If your iPhone subscription has not updated after renewal, please note that in some cases it can take up to 24–48 hours for the status to sync. Since it has already been over that time, we recommend refreshing the activation on your device or confirming your renewal status in your Trend Micro account.

You can follow the official steps in this Help Center article to resolve the issue:

Why Does My Trend Micro Subscription Still Show As Expired? | Trend Micro Help Center

We hope this helps.

Hi there! 

I totally get how confusing subscriptions and auto‑renew settings can be, especially when you bought the product from a retail store or third-party reseller.

If you bought Trend Micro from a retail store or a third-party reseller: 
- To activate your subscription, you’ll need to sign in to (or create) a Trend Micro account and enter the activation code that came with the box or receipt. During activation, you’ll be asked to add billing details to set up auto‑renew.

Just to reassure you:
- You won’t be charged right away
- Your card is only used when the subscription is about to expire

Do you want to turn off auto‑renew?
No problem — you can do that anytime after activation:
1.  Go to https://account.trendmicro.com and sign in
2.  Go to Licenses tab 
3.  Locate your active subscription and click Manage Subscription
4.  Select Cancel Subscription / Stop Auto‑Renew

Turning off auto‑renew doesn’t cancel your current protection.
Your subscription will stay active until its expiration date — it just stops future automatic charges.

If anything looks off in your account or you don’t see the options mentioned above, you can visit our Contact Support page for further assistance.