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Posted Thu, 26 Feb 2026 02:40:56 GMT by Slad

I work for a computer company that sells and runs up machines to customer specs.<br> We sell Trendmicro as our antivirus option and I configure multiple accounts per day.<br> <br> The OPT-IN auto renew has no OPT-OUT option, and also auto renews to a more expensive product in some cases (See 1 device Trendmicro Maximum licenses auto renewing to 5 user licenses - because Betty the 70yo retire with 1 laptop needs 5 licenses next year).<br> <br> Can we please have an OPT-OUT option for people who do not want to attach a payment method to their account, for people who want to pay cash and for people who do not want to be auto renewed to a more expensive product.<br> <br> I do not feel comfortable contacting clients over the phone to request card information for a product that promotes security - and that has ALREADY been paid for.

Posted Thu, 26 Feb 2026 02:56:01 GMT by TM_Ina
Hi, 

Thank you for reaching out. 

For your reference, here's a Trend Micro Help Center page that will provide you the step-by-step process on how to cancel the auto renew for your Trend Micro subscription: How to Cancel Trend Micro Auto Renew Subscription | Trend Micro Help Center 

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