Email account error after IOS update. Only when we. Guard is on

To refresh emails and allow email to come through in the r mail app, I need to turn off web guard

Experiencing similar problems with email syncing after the iOS update when Web Guard is enabled. Disabling Web Guard temporarily resolves the issue, but it's inconvenient. Looking forward to a fix in the next update.

That's a very specific and helpful observation! It sounds like the new iOS update has created a conflict with how the Web Guard feature handles network connections, specifically for your email account.

hiiiiii

Hello,
 

Please make sure that your Trend Micro Mobile Security app is updated to the latest version.

If the issue happens only when Web Guard is on, try turning it off temporarily and check if the email works. If it does, reinstall Web Guard by turning it off and back on again in the app settings.

Turning off web guard to get those emails flowing into your r mail app might seem like a quick fix, but remember to stay safe online. Be mindful of the websites you visit afterward to keep your inbox, and your device, secure.

Hello, 

You’re correct. The issue could indeed be caused by conflicts between Web Guard VPN and other network configurations or VPN apps. We recommend checking that no other VPNs or security profiles are active on the device, as having multiple VPNs running simultaneously can cause network interruptions or dropped connections.